Lebanon's 'Truman' is AI-powered and available around the clock
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LCR STAFF
The City of Lebanon on Tuesday announced the official launch of its new customer service platform, Truman, following its public announcement at the City Council meeting Monday night.
According to a city press release, Truman, developed in partnership with Citibot, is an AI-powered solution designed to enhance resident engagement and provide efficient customer service around the clock.
“ Truman offers a web chat assistant accessible via the City’s website and a text message feature, allowing residents to easily get answers to their questions, find information on city services, submit service requests, send messages to staff, and sign up for notifications."
For more on this story, see Wednesday's LCR.
